Questions, gently answered

Most pieces ship in 10–15 days because every order is made slowly by hand. Cairo and Giza usually arrive within 2 days of shipping; other governorates take 3–5 days.

Yes — we deliver across all of Egypt. Shipping fees and timing depend on your governorate and are calculated at checkout.

Every Mama Bear piece is backed by a 6-month craftsmanship warranty. If anything feels off, message us on WhatsApp and we'll make it right.

You can return unused pieces in original condition within 7 days of delivery. Custom orders are final sale because they're made just for you.

Yes. We finish every piece with food-grade, non-toxic beeswax and natural oils — safe even if little ones decide to taste them.

We work mainly with solid beech and birch — strong, gentle-grained woods that age beautifully and grow with your child for years.

Yes, gladly. Send us a WhatsApp message with a photo or a rough idea and we'll talk it through — dimensions, finishes, timing, everything.